SharePoint – Frequently Asked Questions

{"accordionHeading":"","accordionItems":[{"accordionTitle":"Migrating My Account","accordionTitleSecondary":null,"accordionImage":"","accordionContent":"<ul>\n<li>To access AMP, you need to migrate your account.</li>\n<li>You may have already done this, if so your username will have the format: surname@appointees-wjec.co.uk</li>\n</ul>"},{"accordionTitle":"Why do I have to Migrate my AMP Account?","accordionTitleSecondary":null,"accordionImage":"","accordionContent":"AMP is being rebuilt to future proof the underlying technology.  At the same time we are taking advantage and updating and refining our processes in the system function by function.  With this new migrated account, you will be able to access your secure SharePoint sites directly through AMP with no second password needed.  In future years you will be able to log onto our other systems e.g. EMI and IAMIS directly too."},{"accordionTitle":"How do I migrate my AMP account?","accordionTitleSecondary":null,"accordionImage":"","accordionContent":"Please refer to our <a href=\"chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/https:/www.wjec.co.uk/media/eskldbda/amp-migration-guide.pdf\">Guide </a>on migrating your account."},{"accordionTitle":"I am having difficulty migrating my AMP account.","accordionTitleSecondary":null,"accordionImage":"","accordionContent":"Please contact our dedicated support team on 02920 265394."},{"accordionTitle":"I’ve forgotten my username for the AMP site.","accordionTitleSecondary":null,"accordionImage":"","accordionContent":"Please click on the ‘Forgotten username’ tab on the Appointees home page. You will be prompted to enter your email address, and a reminder of your username will be sent to you."},{"accordionTitle":"I've forgotten my password for the Appointees site.","accordionTitleSecondary":null,"accordionImage":"","accordionContent":"Please click on the 'Forgotten password' tab on the Appointees home page. You will be prompted to enter your username, and a password reminder email will be sent to you."},{"accordionTitle":"My screen says, “You do not have permission to access this site” – what does this mean?","accordionTitleSecondary":null,"accordionImage":"","accordionContent":"<ul>\n<li>Please send an email to <a href=\"mailto:onlineeventsupport@wjec.co.uk\">onlineeventsupport@wjec.co.uk</a> - informing us that this is the case.</li>\n<li>Please include your name, the subject/unit you are marking and if possible, a screenshot or photo of the error message.</li>\n</ul>"},{"accordionTitle":"What if I do not have a Smartphone?","accordionTitleSecondary":null,"accordionImage":"","accordionContent":"Multi Factor Authentication can be set up without the use of a Smartphone. You can do this by clicking “I want to set up a different method”. This method will allow you to receive a text message or a phone call with a verification code to be used as your Multi Factor Authentication."},{"accordionTitle":"What if I do not own/have access to a mobile phone?","accordionTitleSecondary":null,"accordionImage":"","accordionContent":"You can still set up your Multi Factor Authentication (MFA) without the use of a mobile phone. To do this, all you need is access to a landline to use as your MFA. Please follow the steps provided:\n<ol>\n<li>When prompted to download the Microsoft Authenticator app, please select “I want to choose a different method”</li>\n<li>Choose “Phone”</li>\n<li>Enter the information required, including changing the area code the “UK +44”, then input your landline phone number but remember to drop the ‘0’ from the start.</li>\n<li>You will then be asked whether you want to receive a text message or a phone call. Please click “Text Message”.</li>\n<li>Ensure you have a pen and paper ready for the next step.</li>\n<li>You will receive a phone call to your landline, and automated message will provide you with a numerical code to enter on to your computer screen.</li>\n<li>If you miss the call, or do not remember the code provided, you will need to click “resend the code” on screen to attempt this again.</li>\n</ol>"},{"accordionTitle":"What if I don’t have mobile phone service when at home?","accordionTitleSecondary":null,"accordionImage":"","accordionContent":"You can still set up your Multi Factor Authentication (MFA) without the use of a mobile phone. To do this, all you need is access to a landline to use as your MFA. Please follow the steps provided:\n<ol>\n<li>When prompted to download the Microsoft Authenticator app, please select “I want to choose a different method”</li>\n<li>Choose “Phone”</li>\n<li>Enter the information required, including changing the area code the “UK +44”, then input your landline phone number but remember to drop the ‘0’ from the start.</li>\n<li>You will then be asked whether you want to receive a text message or a phone call. Please click “Text Message”.</li>\n<li>Ensure you have a pen and paper ready for the next step.</li>\n<li>You will receive a phone call to your landline, and automated message will provide you with a numerical code to enter on to your computer screen.</li>\n<li>If you miss the call, or do not remember the code provided, you will need to click “resend the code” on screen to attempt this again.</li>\n</ol>"},{"accordionTitle":"I have changed my mobile phone since the last time I accessed SharePoint, what do I need to do?","accordionTitleSecondary":null,"accordionImage":"","accordionContent":"<ul>\n<li>Please send an email to the Online Event Support team - <a href=\"mailto:onlineeventsupport@wjec.co.uk\">onlineeventsupport@wjec.co.uk</a> - informing us that this is the case and request an MFA reset .</li>\n<li>Please include your name and the subject/unit you are marking.</li>\n</ul>"},{"accordionTitle":"I have deleted the Authenticator app, what do I do?","accordionTitleSecondary":null,"accordionImage":"","accordionContent":"<ul>\n<li>Please send an email to the Online Event Support team - <a href=\"mailto:onlineeventsupport@wjec.co.uk\">onlineeventsupport@wjec.co.uk</a> - informing us that this is the case so that we can reset your MFA.</li>\n<li>Please include your name and the subject/unit you are marking.</li>\n</ul>"},{"accordionTitle":"How do I upload to SharePoint?","accordionTitleSecondary":null,"accordionImage":"","accordionContent":"For those appointees who are required to upload materials to SharePoint, WJEC has created a guidance document providing a step-by-step guide on how to do so. Click the link to access this guide: <a href=\"https://www.wjec.co.uk/media/hzef0hkf/uploading-materials-to-sharepoint-2.pptx\">Uploading Materials to SharePoint</a>"},{"accordionTitle":"What if I am working across multiple subjects?","accordionTitleSecondary":null,"accordionImage":"","accordionContent":"All your SharePoint sites can be accessed through the ‘My Conferences’ section of AMP."},{"accordionTitle":"I have accessed the SharePoint site, but I can’t find any training materials?","accordionTitleSecondary":null,"accordionImage":"","accordionContent":"Training materials can be found within the Unit/Component tab. This tab is located in the navigation banner at the top of the page. If there are no materials, please contact the subject team for further information."}]}