Microsoft TEAMs Frequently Asked Questions

{"accordionHeading":"","accordionItems":[{"accordionTitle":"I am using Microsoft TEAMs in a web browser, does it matter?","accordionTitleSecondary":null,"accordionImage":"","accordionContent":"Not necessarily. You can still share content, join breakout rooms, and interact with fellow participants.\nIt will not affect you in your role in the upcoming meetings for WJEC."},{"accordionTitle":"Do I have to download the desktop app?","accordionTitleSecondary":null,"accordionImage":"","accordionContent":"No, not necessarily.\nYou’ll need to use TEAMs through an Office 365 Business account / or school account to use the app Teams (for work and school).\nOtherwise, joining a meeting from a web browser is fine."},{"accordionTitle":"What is the difference between a meeting link and calendar invite?","accordionTitleSecondary":null,"accordionImage":"","accordionContent":"With a meeting link, it’s not automatically put into your calendar, so you won’t get a reminder to join.\nCalendar invites contain a RSVP which you can accept. It will then move to your calendar, and you will access the meeting through your Outlook or Teams calendar. You will also receive notifications (default 15mins) before to join the meeting\nIf you receive only a meeting link via email for a meeting, click the link to join the meeting.\nYou will then have the option to open the meeting in the app from the choices given in your browser."},{"accordionTitle":"I can’t find the meeting link?","accordionTitleSecondary":null,"accordionImage":"","accordionContent":"You will have received correspondence from the Online Event Team via email. This email provides the date, time and the link to join the meeting.\nThis will also be in the form of a calendar invite, if you have accepted this invite, the email itself will be removed from your inbox, but you will find the event within your email calendar, which will include a link to join the meeting."},{"accordionTitle":"Why am I stuck in the lobby?","accordionTitleSecondary":null,"accordionImage":"","accordionContent":"When you click the link to join the TEAMs meeting, you will be placed in a lobby until the organisers admits you.\nOnly the Organiser of a meeting and any Presenters assigned can view the people in the lobby. Attendees cannot view the lobby.\nAlso, presenters using a web browser will not be able to view the lobby or admit people to the meeting."},{"accordionTitle":"My camera isn’t working?","accordionTitleSecondary":null,"accordionImage":"","accordionContent":"There are a few things we can try to resolve this issue:\n<ol>\n<li>Leave and re-join the meeting.</li>\n<li>Check the settings on TEAMs, click the link <a href=\"https://support.microsoft.com/en-us/office/my-camera-isn-t-working-in-teams-9581983b-c6f9-40e3-b0d8-122857972ade\">here</a> to see how to do this.</li>\n<li>Check your app permissions: You might need to change one of your device permissions. </li>\n</ol>\nIf you are using a Windows device, follow these steps:\n<ul>\n<li>Open Settings</li>\n<li>Under Privacy, select Camera</li>\n<li>Make sure the setting for Camera access for this device is turned On. If the setting is already turned on, turn the setting off then back on again</li>\n<li>Close all apps and restart your device</li>\n</ul>\nIf you are using a Mac OS device, follow these steps:\n<ul>\n<li>Open System Preferences</li>\n<li>Select Security & Privacy Under Privacy, choose Camera on the left</li>\n<li>Make sure Microsoft Teams is selected</li>\n<li>Close all apps and restart your device</li>\n</ul>\n "},{"accordionTitle":"My Microphone isn’t working?","accordionTitleSecondary":null,"accordionImage":"","accordionContent":"There are a few things you can try to resolve this issue:\n<ol>\n<li>Leave and re-join the meeting.</li>\n<li>Check the settings on TEAMs, click the link <a href=\"https://support.microsoft.com/en-us/office/my-microphone-isn-t-working-in-teams-666d1123-9dd0-4a31-ad2e-a758b204f33a\">here</a> to see how to do this.</li>\n<li>Check your app permissions: You might need to change one of your device permissions. Follow the steps shown for “My camera isn’t working” to check this.</li>\n</ol>"},{"accordionTitle":"How do I share my screen?","accordionTitleSecondary":null,"accordionImage":"","accordionContent":"Only attendees with the role of ‘Organiser’ or ‘Presenter’ can share their screen.\nTo share your screen in a meeting, select Share content <img src=\"/media/zhdbzorp/share-screen.jpg?width=20&height=20\" alt=\"\" width=\"20\" height=\"20\" data-udi=\"umb://media/ba1cc6cf432f420997a45986c6c06294\" /> in your meeting controls. Then, choose to present your entire screen.\nIf you're using Teams on the web, you'll be able to share your screen only if you're using Google Chrome or the latest version of Microsoft Edge.\nFor further details and additional information, please visit the <a href=\"https://support.microsoft.com/en-us/office/share-content-in-a-meeting-in-teams-fcc2bf59-aecd-4481-8f99-ce55dd836ce8\">Microsoft website</a> page."},{"accordionTitle":"I’m sharing my screen, but they can’t hear any audio?","accordionTitleSecondary":null,"accordionImage":"","accordionContent":"You can include audio from your device while sharing content in a meeting. You'll want to do this if you're playing a video as part of a presentation.\nTo share sound from your computer, click Share content <img src=\"/media/zhdbzorp/share-screen.jpg?width=20&height=20\" alt=\"\" width=\"20\" height=\"20\" data-udi=\"umb://media/ba1cc6cf432f420997a45986c6c06294\" /> in your meeting controls and then include computer sound—it is the switch on the top left of your sharing options.\n<img src=\"/media/2nadcal2/share-picture.png?width=187&height=62\" alt=\"\" width=\"187\" height=\"62\" data-udi=\"umb://media/013140e5e77c43fea585448e80e45d4c\" />\nIf using a Mac OS device, please follow the guidance provided <a href=\"https://support.microsoft.com/en-us/office/share-sound-from-your-computer-in-a-teams-meeting-or-live-event-dddede9f-e3d0-4330-873a-fa061a0d8e3b\">here</a>."},{"accordionTitle":"The Share Content button is greyed out, why?","accordionTitleSecondary":null,"accordionImage":"","accordionContent":"Only those that are assigned the role of ‘Presenter’ can share their screen. The meeting organiser can change an attendee’s role if required."},{"accordionTitle":"I am in the meeting and can hear the attendees, but I can’t see anyone?","accordionTitleSecondary":null,"accordionImage":"","accordionContent":"One thing to check is whether you are in the meeting twice. This can happen if you have clicked the link to join the meeting more than once. Please check the TEAMs icon in the task bar at the bottom of the screen on your device to ensure you do not have the meeting open in multiple tabs.\nIf you have joined via a webpage in your browser, check you don’t already have it open in another tab."}]}