Portal - User Guides and FAQs

We’re confident that you’ll find Portal straightforward to use; if you need further guidance you can access our handy user-guides and FAQs below, or simply contact us with any queries.

Grade Input

Centre Support Team - exams@wjec.co.uk | 029 2026 5077

Guide for entering Grades via Portal (including FAQs) (for centres in Wales)
Guide for entering Grades via Portal (including FAQs) (for centres in England, non-mainland England, Northern Ireland, Scotland and overseas)

Account Admin

IT Helpdesk - ithelpdesk@wjec.co.uk | 029 2026 5169

{"accordionHeading":"Account Admin FAQs","accordionItems":[{"accordionQuestion":"I have forgotten my Password?","accordionAnswer":"Please use the “Need to update your Password?” link on the Portal Login page. Guidance on the process is <a href=\"https://www.wjec.co.uk/media/ryxhikvl/resetting-your-password.pdf\">here.</a>","accordionDate":"25/05/2021 00:00:00","accordionFrequency":0},{"accordionQuestion":"I have forgotten my username?","accordionAnswer":"Your username will be the email address registered against your account. You will have received an invitation email to that address when you first signed up.","accordionDate":"25/05/2021 00:00:00","accordionFrequency":0},{"accordionQuestion":"I have not received an invitation to set up a Portal account?","accordionAnswer":"If you are a primary user (Exams Officer), WJEC will have invited you to Portal the week commencing 10 May. This was done for any centre that has entries for a summer 2021 series where the submission of centre grades is required. If you have only just made your entries, then you should receive an invite email within a week of those entries being processed.\nIf you have yet to receive an invite email and you have checked your junk folders, then please contact <a href=\"mailto:ithelpdesk@wjec.co.uk\">ithelpdesk@wjec.co.uk</a> with your name, centre number and main email address and we can verify your account and resend the invite email.\nIf you are a secondary user, you will have been invited by the Primary user(s) at your school. Once your Examinations Officer has sent the invite, you will receive an email shortly afterwards (typically within 5 minutes). If this email is not received and you have checked your junk folders, please double check with your Exams Officer that the email has gone to the correct address.","accordionDate":"25/05/2021 00:00:00","accordionFrequency":0},{"accordionQuestion":"I have received an invite but cannot set up my account? I did not receive a password update email with my passcode?","accordionAnswer":"If you are a primary user (Exams Officer), then there is guidance <a href=\"https://www.wjec.co.uk/media/uzlb4vr2/setting-up-your-account-exams-officers.pdf\">here</a> on how to setup your account. If you are not receiving a password update email with a passcode then please check you have typed your email address as specified in the invite email and that your local network is not blocking emails from <a href=\"mailto:Portal-no-reply@wjec.co.uk\">Portal-no-reply@wjec.co.uk</a>.\n \nIf you are a secondary user, your invite email will provide a temporary password in order to login on the Portal home page. You should not click on ‘set up my account’ or ‘need to update your password’. Simply enter username and password on that initial login page. You will know you have done the right thing as the system will log you in and ask you to create a new password for the account.","accordionDate":"25/05/2021 00:00:00","accordionFrequency":0},{"accordionQuestion":"I have received an invite to set up a primary account, but I am getting “network error” when setting up my account?","accordionAnswer":"Please ask your local IT support to configure your network settings, so that the following sites are whitelisted:\ncognito-idp.eu-west-2.amazonaws.com  \n<a href=\"http://auth-portal-prod-wjec.auth.eu-west-2.amazoncognito.com/\">auth-portal-prod-wjec.auth.eu-west-2.amazoncognito.com</a>  \n<a href=\"http://execute-api.eu-west-2.amazonaws.com/\">*.execute-api.eu-west-2.amazonaws.com</a>\nOnce done please try again to follow the process for setting up your account using this <a href=\"https://www.wjec.co.uk/media/uzlb4vr2/setting-up-your-account-exams-officers.pdf\">guidance.</a>","accordionDate":"25/05/2021 00:00:00","accordionFrequency":0},{"accordionQuestion":"I have sent a help request to ithelpdesk and yet to receive a response?","accordionAnswer":"On working days emails are usually acknowledged within an hour and most enquiries are resolved within a day.  Where issues or services take longer to be actioned, we will log your call and keep you updated, either when the call is closed or with a timescale for completion. If you are sure that you have sent the email to <a href=\"mailto:ithelpdesk@wjec.co.uk\">ithelpdesk@wjec.co.uk</a> please either resend your enquiry or telephone 029 2026 5163.","accordionDate":"25/05/2021 00:00:00","accordionFrequency":0},{"accordionQuestion":"I want to change the account details of my Portal login primary account?","accordionAnswer":"Please email details of the change to <a href=\"mailto:ithelpdesk@wjec.co.uk\">ithelpdesk@wjec.co.uk</a> with name, email and language preference of the account you would like to change. Requests will only be actioned if they come from a verified Exams Officer or Head of Centre for your centre.","accordionDate":"25/05/2021 00:00:00","accordionFrequency":0},{"accordionQuestion":"My examinations officer is on long term leave, can I access their account?","accordionAnswer":"If the account holder at your centre for the primary account is on long term leave then you will need to set up an additional Primary account. Please send your request to <a href=\"mailto:ithelpdesk@wjec.co.uk\">ithelpdesk@wjec.co.uk</a> with name, email and language preference of account you would like set up. Requests will only be actioned if they come from a verified Exams Officer or Head of Centre for your centre.","accordionDate":"25/05/2021 00:00:00","accordionFrequency":0},{"accordionQuestion":"There is more than one Examination Officer at our centre. Can we all have primary accounts, or should we share accounts as we do on the WJEC secure website?","accordionAnswer":"You can have multiple primary accounts on WJEC Portal.  We encourage you to have a separate account per user and not share accounts. If you need to request additional primary accounts, please send your request to <a href=\"mailto:ithelpdesk@wjec.co.uk\">ithelpdesk@wjec.co.uk</a> with name, email and language preference of the account you would like set up. Requests will only be actioned if they come from a verified Exams Officer or Head of Centre for your centre.","accordionDate":"25/05/2021 00:00:00","accordionFrequency":0}],"accordionOrderOptions":{"accordionOrderBy":[{"label":"Frequency","value":"Frequency"},{"label":"Date","value":"Date"}],"accordionOrderByLabelName":"Order By","accordionIsOrderable":true}}